Data Deletion

Last updated: 3 August 2026

Chatzyn (operated by PROXCELERATE LLP) supports full deletion of your personal data. This page explains every way to request it, and lets you track a request made through Meta using the confirmation code you were given.

Option 1 — request deletion in the app or by email

• Account holders (businesses, agents): delete your workspace or account from the app settings, or email support@chatzyn.com from your registered email address asking for deletion. We verify the request and delete your data within 30 days (see the retention section of our Privacy Policy).
• End customers of a business using Chatzyn: the business you messaged controls that data — contact them directly. If you need help reaching them, email support@chatzyn.com and we will assist.

Option 2 — Meta-initiated deletion (automatic)

If you connected or interacted with Chatzyn through a Meta platform, you can ask Meta to delete your data from this app: in Facebook or Instagram, open Settings → Apps and Websites (or Apps and Sites), find Chatzyn, and choose remove/delete. Meta then sends us a signed data-deletion request automatically. You immediately receive a confirmation code and a link back to this page; enter it in the URL as ?code=<your code> to track the status shown above.

What gets deleted

Deletion covers the personal data we hold about you as described in the Privacy Policy: account details, messages and contact records (where we are the processor, deletion is executed on the instruction of, or in coordination with, the controlling business), and residual backup copies on the backup rotation cycle (up to 90 days). Records we must keep by law (e.g. tax invoices) are retained only as long as the law requires.

Questions

Write to support@chatzyn.com — the canonical support address for Chatzyn — and include your confirmation code if you have one.